Grupo GSS: Servicios de Atención al Cliente, Marketing Telefónico y Outsourcing


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sep 13

"An excellent customer care service must revolve around customer satisfaction. "

The quality of the customer care services is an issue that not all companies take into account, especially because many times their definition of quality and the definition of quality of the final consumer are not coincidental. Vicente Lopez, chairman of GSS Group, explains how to reorient our work philosophy in a contact center towards a positive consumer experience, so that it translates in an improvement of the company’s reputation. GSS has created a Customer Care Quality Observer which focuses in the improvement of this very important issue. 

Download complete interview in Spanish Descargar entrevista Vicente López



Vicente López en Staff Empresarial