The COPC® (Customer Operations Performance Center) was born in the United States with the main goal to improve the operational, financial and customer care results of the entities with a great amount of contact with the customers. The family of COPC® norms represent a model of performance management, designed to improve the customer satisfaction, increase sales and lower costs. At the same time, COPC® is a working structure for vendors and buyers of client servies (PSICs). It is like a roadmap focused on achieving excellence in the customer service.
GSS, in its ongoing effort to pursue a dynamic, active and innovative business culture is the first outsourcing company in Spain to attempt to implement massively said working structure in all its operations.
The event will take place in the business school ESIC in Pozuelo de Alarcon (Madrid, Spain) and will count with the participation of Kenwin, and the AEECCC.
For further information, please contact: firstname.lastname@example.org.