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feb
01
"CASE STUDY: IBERDROLA"
Iberdrola gains 10 points in the Satisfaction Index of its customers, and receives the award to the best contact center within its industry.
ene
19
"THE HOUR OF THE TRUTH AT THE CONTACT CENTER"
THE HOUR OF THE TRUTH AT THE CONTACT CENTER
Editorial article by Cesar Lopez, CEO at Grupo GSS.
dic
02
"GRUPO GSS LAUNCHES A CC QUALITY LAB."
The customer experience is the priority for the Spanish companies, that are incresingly becoming "customer centric".
nov
28
"GSS RECEIVES TWO GOLD AWARDS"
Two CRC ORO (Gold) for GSS Group.
CRC ORO to the best Debt Managment Operation together with BBVA Bank.
Special Award CRC ORO to the Best Management of Human Resources.
